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Privacy policy

This privacy policy outlines the personal information handling practices of InnovAg Pty. Ltd. References to "our", "us" and "we" in this policy are references to InnovAg Pty. Ltd. and its related entities.

This policy is intended to explain clearly and in plain language some of the key processes and procedures that we have implemented to manage your personal information, to protect your privacy and to comply with the Privacy Act 1988, the Privacy Amendment (Enhancing Privacy Protection) Act 2012 ("Act") and the Australian Privacy Principles.

You should read this privacy policy before providing us with any personal information or using our Website. By providing us with your personal information and using our Website, you are confirming your agreement to the policies and procedures described in this privacy policy.

There is no obligation for you to provide us with any of your personal information but if you choose not to provide us with your personal information, we may not be able to provide the information, goods or services that you require.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

We will update this privacy policy when our information handling practices change. Furthermore, we reserve the right to change our privacy policy at any time. Updates will be publicised on our website, www.innovag.com and/or direct email.

Our Commitment

InnovAg Pty. Ltd. is committed to managing your personal information openly and transparently and to keeping your personal information safe. We will take all necessary measures to fulfil this commitment, including to:

  •     comply with the Australian Privacy Principles ("APPs");
  •     ensure that we manage your personal information openly and transparently;
  •     only collect personal information from you that we need in order to provide you our
        products and services.
  •     tell you how we might use your personal information;
  •     let you know if we need to disclose your personal information to anyone else
        (including anyone overseas) and if so, in what circumstances this might occur;
  •     keep your personal information secure;
  •     promptly respond to any request by you not to receive direct marketing material
        from us;
  •     make sure your personal information is kept accurate and up to date and to
        properly dispose of any personal information which is no longer required by us, and
        ensure that, where appropriate, you can access and correct your personal
        information.

What personal information we collect

We usually collect personal information (including sensitive information) from you or your authorised representative when we are processing your order for goods or providing services to you.

We will only collect personal information from you that we reasonably require in order to satisfactorily perform the services that you have requested from us. These may include, but are not limited to:

  •     information that we may require to initially identify you, including your name, home
        address and your date of birth.
  •     information that we can use to contact you, including your telephone number,
        mobile number, email address, work address, mailing address.
  •     information to assist us complete financial transactions for provision of goods
        and/or services, including your credit card details, bank details, purchase history or
        transaction details.

Why we collect your personal information

We will need to collect, hold, and use or disclose your personal information depending on the specific products/services that we are providing to you. We will tell you our reason for asking for your personal information at the time we ask you to provide it.

Usually we will need to collect your personal information that relates to a service that we are providing to you or are about to provide to you and for contacting you in relation to those services. Our main services include the sale and delivery of goods providing information and responding to queries in relation to our goods and services, and processing of warranties.

We may also use your personal information for other reasons, including:

  •     to contact you in relation to an event, special offer or product that we believe you
        might be interested in;
  •     preventing fraud and other criminal activities;
  •     to comply with our legal obligations.

We do not disclose or sell your personal information to any third party unless you agree, or would reasonably expect us to.

How do we collect your personal information

We may collect your personal information directly from you, either in person or over the phone; when you place an order via the Website; when you interact with the Website; or from other sources.

We will always collect your personal information directly from you unless it is impracticable to do so. This would usually be done through the Website when you elect to disclose your personal information to us to provide a product or service.

Your personal information will not be collected if you are only browsing the Website, however we do use cookies to better tailor our information and our services to meet your needs. A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. Cookies are used to enhance your interaction and convenience in using the Website and we do not use cookies to record any of your personal information. Cookies may record information about your visit, including the type of browser and operating system you are using, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

Collecting personal information about others

Wherever possible, we will collect personal information directly from the relevant individual to whom that information relates.

You represent and warrant to us that where you provide personal information to us about another person:

  •     you are authorised to provide that information to us.
  •     you have obtained the express consent of the individual to disclose their personal
        information to us for its relevant use, including for use in our business and to
        provide our goods and services.
  •     you have complied with the APPs in collecting that personal information.
  •     you have informed that person about the contents of this privacy policy including
        who we are, how we use and disclose personal information, and that they can gain
        access to, and correct, that information.

Additional use of your personal information

We do not disclose or sell your personal information to any third party unless you agree, or would reasonably expect us to.
In addition to the provision of goods and services, we may use the personal information that we have collected about you to identify a product or service that may benefit you, or contact you occasionally to let you know about a product or service that we believe you might be interested in.
By providing your personal information to us and/or by agreeing to accept the terms of this privacy policy, you consent to your personal information being included in our database to be used for direct marketing purposes, including those described above. You can opt-out, unsubscribe or make a request not receive direct marketing communications from us by calling us on +613 9583 2832, writing to us at InnovAg Pty. Ltd. 37/328 Reserve Rd., Cheltenham, Victoria 3192, Australia, email via the contact form, or logging such a request through the Website at any time. Each direct marketing communication, will include an opt-out or "unsubscribe" option which will immediately indicate to us that you no longer wish to receive materials of this kind. If you make a request not to receive direct marketing communications from us, we will stop sending you these materials.

You may make a request that we provide you with the source of any personal information we use for direct marketing purposes. Any such requests will be actioned within a reasonable period and there will be no charges to you for making such a request. However, we may recover from you our reasonable costs of supplying you with access to your personal information or us actioning such requests.

Storage of your personal information

We have implemented systems (including physical security such as locks and security systems and computer and network security, including firewalls and passwords) to protect personal information from loss, misuse and interference and from unauthorised access, modification or disclosure. Furthermore, access to your personal information is limited to those who specifically need it to conduct their responsibilities.

We take all necessary steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from loss, misuse and interference and from unauthorised access, modification or disclosure.
Whilst care is taken to protect your personal information on our Website, no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act.
We take reasonable steps to ensure that the information that we collect about you, use and/or disclose is accurate, complete and up-to-date at that time.
Disclosure of your personal information overseas

We may need to disclose personal information that we hold about you to a third party overseas ("Overseas Recipients"); for example where we have a database or server hosted outside Australia or where you are interacting with an application which is based overseas.
Prior to us disclosing your personal information to an Overseas Recipient, we have an obligation to take reasonable steps to ensure that the Overseas Recipient does not breach the APPs in relation to your personal information, including to only disclose your personal information to an Overseas Recipient for the primary purpose for which that personal information was collected (unless an exception applies under APP 6) (the "Overseas Disclosure Obligations").

We will take all reasonable steps to satisfy our Overseas Disclosure Obligations. The countries to which we are most likely to send your personal information include the United States of America and the United Kingdom and the European Union.
Accessing and correcting your personal information

You may make a request that we provide you access to your personal information by calling us on +613 9583 2832, writing to us at InnovAg Pty. Ltd. 37/328 Reserve Rd., Cheltenham, Victoria 3192, Australia, email via the contact form , or logging such a request through the Website at any time.

Any such requests will be actioned within a reasonable period and there will be no charges to you for making such a request. However, we may recover from you our reasonable costs of supplying you with access to your personal information or us actioning such requests.
In some limited circumstances we may not be able to provide you with access to your personal information when requested. Such circumstances include where access would pose a serious threat to the life, health or safety of another person or where such access would unreasonably impact on the privacy of others. In such an instance we will provide written notice of the reason for such refusal.

We ensure that the information we hold about you is accurate, complete, up-to-date, relevant and not misleading to the best of our abilities. You can assist us to do this by ensuring you provide us with correct information at the time you provide it, and immediately inform us if your details change at any time. If we are concerned that any of your information is inaccurate, incomplete, out-of-date, irrelevant or misleading, or if you request that we correct any of your information, then we will take all reasonable steps to correct the information to ensure that it is accurate, complete, up-to-date, relevant and not misleading in the context of the purpose for which it is held.

If we correct any of your personal information and that information has previously been disclosed to another entity that is required to comply with the APPs, then upon your request to do so, we will take reasonable steps to notify that other entity of the correction unless such notification is impracticable or unlawful.

Lodging a complaint

We are committed to maintaining and protecting your privacy but it is possible that in limited circumstances, mistakes might be made. If you are concerned with the way your personal information has been handled then you are entitled to make a complaint. If you would like to lodge a complaint, please contact us by calling us on +613 9583 2832, writing to us at InnovAg Pty. Ltd. 37/328 Reserve Rd., Cheltenham, Victoria 3192, Australia, or by email via the contact form.

If your personal information has not been handled in an appropriate way, we will do our best to remedy your concerns as quickly as possible, including by acknowledging receipt of your complaint within 48 hours and trying to resolve the complaint within 15 working days. Where this is not possible, we will contact you within this period to let you know an anticipated time frame within which your complaint will be resolved.

If your complaint is not resolved to your satisfaction, you may approach an external dispute resolution service or apply to the Office of the Australian Information Commissioner ("OAIC") to have the complaint heard and determined.